About Us

The Technology Department is focused on serving the needs of the staff, students, and families of CUSD#428. Technology has become an integral part of the educational process and it is our job to ensure that all systems are highly available and secure.

I have a technology issue- what do I do?

  1. Save your work (if you can).
  2. Before reporting any technology issue, you should ALWAYS try to restart the application/web-browser/device. This will resolve 50% of the glitches that happen on your device. We will look at you funny if you haven't done a reboot. JUST TRY IT!
  3. If your computer is still malfunctioning, and you have rebooted/checked for loose cable connections, you should contact your building technology representative.
  4. If you can't reach a building tech rep but have access to email, helpdesk@d428.org is your best bet for quick and fast results.

How do I open a support ticket?(Video)

  • All district staff and students have the ability to open a support ticket. 
  • Support tickets will automatically alert all technology staff, it is by far the fastest way for us to help you.
  • All you have to do is send an email to helpdesk@d428.org, a ticket and alert will be generated.
  • Please as specific as possible, include your namebuilding, room number and the best time for us to stop by if you need assistance in person.
  • For chromebook repairs, please contact your media center staff. The media center staff will create a repair request for you.

Xerox/RICOH Copier Problems:

If a copier is malfunctioning, please contact RKDixon. Remember to include the service tag of the copier when calling the support representatives.

RKDixon Support Phone: (877) 753-4966

Open Copier Service Ticket HERE


Website Inquiry/Problems:

If your issue is related to Skyward, please email helpdesk@d428.org.

If your issue is related to AESOP, please email Aesop Help.

If your issue is related to the district website (non-skyward) or schools pages, please email David Pham or helpdesk
.


Technology Staff/Representatives:

Please use http://helpdesk.dist428.org to manage open tickets. For general help on tickets, please see the Support Blog found on the top of this page.