Q: The Xerox or Ricoh copier isn't install on my district PC. How can I get it installed?
A: To install the Xerox, type \\equitrac\xerox into your windows explorer when looking at the files in your C-Drive.
To install the Ricoh, Type \\equitrac\ricoh into your window explorer when looking a the files in your C-Drive.
Q: If I print something from my computer at one building, can I retrieve it in another building?
A: Yes! Our copier system allows you to retrieve a document from any copier, regardless of where the job was created.
Q: I sent a job to the printer, but it doesn't show up in the document queue. What should I do?
A: Go to a different copier. Is your document still missing? Then there might be an issue with your PC, and you will need to open a support ticket.
Q: HELP! The copier is not working! What should I do?
A: Check to see if it has paper. Also check to see if there is a jam. If the issue is only a paper jam, follow the instructions on the screen to fix the jam. If all else fails, report the issue to the building secretary, they will contact our RKDixon representative.
NOTE: If you receive the error "Access Denied" when trying these steps, you will need a new prox card. Please email firstname.lastname@example.org with your building, room number, and problem.