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The Technology Department is focused on serving the needs of the staff, students, and families of CUSD#428. Technology has become an integral part of the educational process and it is our job to ensure that all systems are highly available and secure.
If you have any issues with technology within the classroom please email helpdesk@d428.org. In the subject line or body of the email please provide a brief summary of what the issue is, what building you are located in, and room number.
Technology Resources
If you have any issues with technology within the classroom please email helpdesk@d428.org. In the subject line or body of the email please provide a brief summary of what the issue is, what building you are located in and the room number.
Basic trouble shooting tips:
Restart your computer
Check for any loose connections
Make sure the device is powered
How-to video series brought to you by the technology department.
For any phone changes please fill out the form below:
Xerox/RICOH Copier Problems:
If a copier is malfunctioning, please contact RKDixon. Remember to include the service tag of the copier when calling the support representatives.
RKDixon Support Phone: (877) 753-4966
Open Copier Service Ticket HERE
Website Inquiry/Problems:
If your issue is related to Skyward, please email helpdesk@d428.org.
If your issue is related to AESOP, please email Aesop Help.
If your issue is related to the district website (non-skyward) or schools pages, please email David Pham or helpdesk.
Team Members
Technology staff within the district are assigned to different buildings. Listed below are names, contact information and buildings each member belongs too.
Ben Bayle
Chief Technology Officer
Email: Ben.Bayle@d428.org
Phone: 754-2167
Chris Weber
Administrative Assistant
Email: CWeber@d428.org
Phone: 815-754-2266
David Pham
Systems Analyst II/Web Dev
Email: David.Pham@d428.org
Phone: 754-2983
Supports: Founders, Malta, and Huntley
Jeff McCarthy
Network Engineer
Email: Jeff.McCarthy@d428.org
Jim Hartwig
I.T. Specialist
Email: Jim.Hartwig@d428.org
Supports: DeKalb High School
Phone: 754-1023
Wayne Miller
I.T. Specialist
Email: Wayne.Miller@d428.org
Phone: 754-2982
Supports: Cortland, Clinton Rosette, DeKalb High School
Sebastian Lowe
I.T. Specialist
Email: Sebastian.Lowe@d428.org
Supportss: Lincoln, Tyler, Littlejohn
Bryan Tallitsch
Systems Analyst II
Email: Bryan.Tallitsch@d428.org
Phone: 754-2303
Supports: Brooks, Jefferson
Ben Yochem
System Analyst II
Email: Ben.Yochem@d428.org
Phone: 754-1734
Supports: ELDC, Huntley and Clinton Rosette
Marco Robles
Systems Analyst II/Cyber Security
Email: Marco.Robles@d428.org
Phone: 815-754-8258
Jacob Forbes
I.T. Specialist
Email: Jacob.Forbes@d428.org
Supports: DeKalb High School
Phone: 754-1023